Hyundai DCT Recall (21D155)

Heyo! Its me again, that nerd with Natalie (i30 SedaN).

Hyundai recently announced an “Urgent Safety Recall” for certain vehicles with their DCT’s. So far, we haven’t received any public information on how many vehicles are affected by Hyundai recall #21D155, based on the affected models it will be over 25,000 vehicles in the Australian market. The affected models include:

Model	Built between
Santa Fe (MY2020 ~ 2021)	18/May/2020 ~ 19/May/2022
Kona N (MY2021 ~ 2022)	17/Nov/2020 ~ 28/Mar/2022
i30N Sedan (MY2021 ~ 2022)	23/Feb/2021 ~ 31/Mar/2022
Sonata N Line (MY2020 ~ 2022)	18/Apr/2020 ~ 21/Apr/2022
Source: Hyundai’s email to affected customers

This recall has been reported for the last few months in the American Market[1] Hyundai have so far attempted to contact affected customers via email. In this email they state the cause of the defect and the potential hazards that are in place. Long and the short of it are: There is potential for the DCT oil pump to fail causing the vehicle to lose motive power for 20-30 seconds, followed by a complete loss of “vehicle motive power”.

The potential fix to this is to “upgrade the DCT logic software” and according to sources from Reddit subreddit for the CN7 i30 Sedan N (Elantra N)[2] depending on the model of vehicle you may receive a transmission replacement if your vehicle qualifies.

If you do own an affected vehicle, please contact Hyundai to book an appointment, by contacting Hyundai Customer Care on 1800 186 306 or your local dealer. Details from the manufacturer below.

We are still pending an entry on vehiclerecalls.gov.au, there is currently an active recall listed for the seat belt pretensioner #21D074. You can find Hyundai email to customers below (with censored personal information). GCB will attempt keep you updated on is happening with this recall.

🥰, Ryan

The Sauce [1] – Post by Reddit user elmarcus1 [2] – Comment from Reddit user 02070121 “there’s usually an inspection to see if your vehicle qualifies for a new transmission when taking it to the dealer and also reprogramming the TCU by giving it an update”

Email from Hyundai: URGENT SAFETY RECALL Vehicle Safety Recall - Hyundai Santa Fe (TM), Kona N (OS), i30N Sedan (CN7) and Sonata (DN8): Dual Clutch Transmission (DCT) (Contact Attempt Number #01) This recall requires your urgent attention. Dear Customer,

This letter is to inform you that Hyundai Motor Company Australia (HMCA) is recalling the following vehicles: 1. Santa Fe (MY2020 ~ 2021), Built between 18/May/2020 ~ 19/May/2022, 2. Kona N (MY2021 ~ 2022), Built between 17/Nov/2020 ~ 28/Mar/2022, 3. i30N Sedan (MY2021 ~ 2022), Built between 23/Feb/2021 ~ 31/Mar/2022, 4. Sonata N Line (MY2020 ~ 2022), Built between 18/Apr/2020 ~ 21/Apr/2022. Our records indicate that your Hyundai vehicle (Customer VIN) is affected by the vehicle safety recall.

You can locate the VIN on your vehicle on the passenger side of your vehicle's dash (viewed from outside), the car's registration certificate or the Service Warranty Passport.

If you are not the current registered owner or otherwise not in possession of this vehicle, or if you wish to update your contact information, please refer to Part C below.

PART A. DEFECT, HAZARD AND REMEDY What is the defect? In the event of an oil pump fault or failure in the DCT, the Software logic for “fail-safe” driving conditions does not respond correctly and can result in approximately 20-30 seconds of unimpeded motive power, followed by a complete loss of vehicle motive power.

What is the hazard? A loss of motive power while driving at high speed could increase the risk of a crash. This could potentially result in injury or death of vehicle occupants and other road users.

There are no known injuries or deaths associated with the defect, either in Australia or outside of Australia.

Remedy To remedy this concern, an authorised Hyundai dealer will need to upgrade the DCT logic software. There is no charge for this repair.

PART B. WHAT TO DO Book an appointment for repair Please contact an authorised Hyundai dealer to arrange a time to have the repair performed.

A list of Hyundai dealership locations and service department contact details can be found at www.hyundai.com.au/dealer.

Alternatively, you can contact Hyundai Customer Care 1800 186 306 to locate your nearest dealership to book an appointment. Select option 3 to locate your nearest dealership and book an appointment. For all other enquiries select option 4. This work will be carried out free of charge. Please present this notice at your Hyundai dealer when attending your appointment.

Interim measure You can continue to drive your vehicle. However, we strongly suggest you urgently make an appointment to have this repair completed as soon as possible. If your vehicle displays an engine warning light, please stop driving and contact your local Hyundai dealer.

PART C. VEHICLE OWNER CONTACT DETAILS If you are not the owner of the vehicle affected by this recall (for example, the vehicle has been sold, transferred, or written off), or if you would like to update your contact details for the vehicle, we kindly ask that you also please complete the online form by entering your details by clicking this link here.

PART D. HYUNDAI CONTACT DETAILS Should you have any questions or require any further assistance, please contact the HMCA Customer Care on 1800 186 306. You can also visit our FAQs webpage related to this recall or use our VIN lookup tool at https://www.hyundai.com/au/en/owning/safety-recalls.